Frequently Asked Questions
How are your tea leaves packed and how should I store it?
Our loose tea leaves are packed in a zip lock bag. To ensure the quality of the tea leaves, we include an oxygen absorber in every packet purchased.
Please store it in a cool, dry space and away from the sunlight. Refrigeration is not necessary unless otherwise specified.
What is the expiry date for the tea leaves?
For best results, tea leaves should be consumed within 2 years from date of purchase.
Are your blended teas safe during pregnancy or breastfeeding?
We recommend checking with your doctor first. Some of our blends contain botanicals like rose or red shiso that are traditionally used beyond flavoring, so it's best to get personalized advice.
Can I drink your teas if I'm on medication?
Herbal ingredients like rose, lemon balm, and orange blossom can interact with certain medications, including blood thinners and sedatives. If you're on any medication, please check with your healthcare provider before drinking.
Do your teas contain allergens?
Our blends include botanicals such as marigold, orange blossom, rose, and shiso. If you have allergies to ragweed, chrysanthemums, or related plants, please check the ingredient list carefully before purchasing.
Can children drink the blended teas?
Our blends are formulated for adult enjoyment. We don't recommend giving them to young children without guidance from a doctor.
Are these teas meant to treat health conditions?
No. Our teas are made for everyday enjoyment and gentle wellness, not to diagnose, treat, cure, or prevent any condition. They're not a substitute for medical advice or treatment.
How do I make an order?
Orders are accepted via our online shop. We do not have a brick and mortar shop and orders via email will not be accepted. Account creation is not mandatory but is encouraged to track all your orders within a single platform.
Can I change or cancel my order after confirmation?
Amendments or cancellations cannot be made once your order has been confirmed.
What are the delivery options and times for delivery?
For INTERNATIONAL SHIPPING, please drop us a message to discuss further.
FOR SINGAPORE ORDERS
We only provide standard delivery at the moment and we shipped out via SingPost. Local pick-up is not available.
Deliveries may take longer than the time frames specified during peak periods such as festive season/sales period. Delays should be expected though we endeavour to get all orders delivered as soon as possible. We reserve the right to treat multiple orders made by the same customer as a single order and to merge such multiple orders into a single shipment.
| Delivery Type | Rates (SGD) | Delivery Time |
|---|---|---|
| Local Courier (Standard) | $5.00 Free shipping with minimum spend of S$50 |
3–5 business days |
If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery. Note that re-delivery may incur additional charges to be borne by you.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Are there any restricted zones in Singapore that you do not deliver to?
We don't deliver to P.O. boxes, army camps, hotels, and most of the islands in Singapore because your delivery requires a signature upon receipt. Gotta make sure your parcel only lands in the right hands!
I received the wrong item, what should I do?
We are incredibly sorry to hear that! Please drop us an email at hello@kokorofukutea.com within 5 days from the date of delivery with the following information:
- Your Order Reference
- A photo of the item you received
Our team will get back to you as soon as possible on the next steps to take.
*Please note that we will not be able to accept any return for tea leaves if they are already opened.
