Refund policy

All sales are final
Once your order has been confirmed, we're unable to make amendments or cancellations. As tea is a food product, we do not accept returns or offer refunds for change of mind, including if a tea doesn't suit your taste.

Received a wrong item?
We are incredibly sorry to hear that! Please drop us an email at hello@kokorofukutea.com within 5 days from the date of delivery with the following information:

• Your order reference
• A photo of the item you received

Our team will get back to you as soon as possible on the next steps and shall be resolved on a case-by-case basis. Please keep the item and its packaging until we've resolved your case. 

Please note:

• Opened tea leaves cannot be returned. If there's an issue with your tea, please contact us before opening it, or send us a photo as soon as you notice the problem.
• Claims made more than 5 days after delivery may not be accepted.